BRAINsmART Therapy
for trauma and mental health
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Office Policies

The Nitty Gritty.



Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by asking the following questions:

  • Do I have mental health insurance benefits?

  • What is my deductible and has it been met?

  • How many sessions per year does my health insurance cover?

  • What is the coverage amount per therapy session?

  • Is approval required from my primary care physician?

Reduced Fee 

Reduced fee services are available on a limited basis.


Cash and checks are accepted: no credit cards. Checks should be made out to the individual clinician (Nancy, Walt, Jerry).

Cancellation Policy

Payment is due at the time of service. Time is allocated for your appointment so a 24-hour notice of cancellation is required or payment in full is billed to the responsible party, as insurers will not cover this. Your signature on the Insurance Intake form indicates your understanding of this policy

Confidentiality & Privacy Policy

The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.

Exceptions include:

  • Suspected child abuse or dependant adult or elder abuse, for which we are required by law to report this to the appropriate authorities immediately.

  • If a client is threatening serious bodily harm to another person/s, we must notify the police and inform the intended victim.

  • If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, we will take further measures without their permission that are provided to us by law in order to ensure their safety.